Return & Refund Policy

At Goseethem, we want every customer to feel confident when shopping with us. Because our products are made to order, each item is produced specifically after an order is placed. Please review our return and refund policy carefully before making a purchase.

1. Made-to-Order Products

Most products sold on Goseethem are made-to-order items. This means your product is printed or prepared only after your order has been confirmed.

Because of this production method, we do not accept returns, exchanges, or cancellations due to change of mind, wrong size selection, wrong product selection, or incorrect shipping information provided by the customer.

Please make sure to review your order details carefully before completing your purchase.

2. Eligible Refund or Replacement Cases

We will gladly offer a refund or replacement if your order has one of the following issues:

• The item arrives damaged.
• The item has a clear manufacturing defect.
• You receive the wrong product, size, color, or design.
• The printed design is significantly different from the product image shown on our website.
• The order is lost in transit and confirmed by the carrier.

To be eligible for support, the issue must be reported within 15 days after the order is delivered.

3. Non-Refundable Cases

We are unable to offer refunds or replacements in the following situations:

• The customer ordered the wrong size, color, or product.
• The customer changed their mind after the order was placed.
• The shipping address was entered incorrectly by the customer.
• The package was marked as delivered by the carrier but was lost or stolen after delivery.
• The item has been worn, washed, used, altered, or damaged after delivery.
• The request is submitted more than 15 days after delivery.

4. How to Request a Refund or Replacement

If your order has a problem, please contact us at:

Email: [email protected]

Please include the following information in your email:

• Your order number
• The email address used to place the order
• A clear description of the issue
• Clear photos of the damaged, defective, or incorrect item
• A photo of the shipping label or package, if available

Our support team will review your request and respond as soon as possible.

5. Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your payment provider or bank.

6. Replacement Processing

If a replacement is approved, we will arrange for a new item to be produced and shipped to you.

Replacement processing and delivery times may vary depending on the product type and shipping destination.

7. Order Cancellations

Because our products are made to order, production may begin shortly after your order is placed.

If you need to cancel or modify your order, please contact us as soon as possible at [email protected]. We cannot guarantee that changes or cancellations can be made once the order has entered production.

8. Contact Us

For any return, refund, or replacement questions, please contact us:

Goseethem Support

Email: [email protected]

Website: goseethem.com

We are here to help and will review each request carefully to provide a fair solution.